Paratransit Van in service

Pace's ADA Paratransit Service receives positive report after intense FTA review

No deficiencies found in on-time performance or
 trip length in audit of more than 50,000 trips

The Federal Transit Administration (FTA) recently released its report on the region's ADA Paratransit Compliance and Pace is pleased to share that operational standards and overall service performance were found to be "very high" and that the complaint investigation, tracking and resolution processes are considered "comprehensive and thorough."

"No public transit system is perfect, but Pace provides exemplary paratransit service that performs better than our national peers in almost every category. This report reflects that," said Chairman Richard Kwasneski. "I commend the dedicated personnel who manage and operate this service. We'll continue to hold ourselves to high standards as we work each day to meet the needs of our passengers."

The FTA's compliance review was the most intensive audit undertaken by the FTA of the region's ADA Paratransit Service policies and procedures. The seven-day review, which occurred May 18 - 26, 2017, included an evaluation of over 50,000 trips, site visits, and interviews with Pace riders and local disability organizations. This week-long review follows a series of FTA Triennial Reviews (2010, 2013 and 2016) that found Pace to be completely compliant with ADA regulations, including an ADA enhanced review in 2013.

In the thirty areas of compliancy that were examined, Pace was found to have only one substantive and one administrative deficiency. The administrative deficiency concerned the need for the paratransit fare to be free where comparable fixed route service is community sponsored. The substantive deficiency concerned the high number of very early drop-offs for trips with appointment times. Pace is in the process of resolving these deficiencies.

To review the full report, please visit https://www.transit.dot.gov/regulations-and-guidance/civil-rights-ada/ada-compliance-review-final-reports.

 

South Division Image

Pace South Division is hiring mechanics

Pace Bus has full-time Mechanic and Mechanic Helper positions available at its South Division in Markham, IL. These union positions offer $29.89/hour for Mechanics and $25.66/hour for Mechanic Helpers. Qualified candidates must be 21 or older, possess at least three years of diesel/gas experience and/or technical training, have a clean driving record, and successfully pass a mechanic's examination. For more information and to apply, please visit our employment page or apply in person at Pace South. Pace is an Equal Opportunity/Affirmative Action Employer.

 

New

Outreach for ADA Survey

Pace ADA Paratransit riders should keep an eye on their mailboxes! We're sending a survey out to a random sample of 4,500 ADA Paratransit riders. Their feedback will help us continue improving the service. If a rider doesn't receive a survey, they shouldn't worry! Not everyone will get one in the mail, but everyone is welcome to use the general customer feedback form on our website to let us know of any issues with their service.