Pace's ADA Paratransit Service receives positive
report after intense FTA review
No deficiencies found in on-time
trip length in audit of more than 50,000 trips
The Federal Transit Administration (FTA) recently released its report on
the region's ADA Paratransit Compliance and Pace is pleased to share that
operational standards and overall service performance were found to be "very
high" and that the complaint investigation, tracking and resolution processes
are considered "comprehensive and thorough."
"No public transit system is perfect, but Pace provides exemplary paratransit
service that performs better than our national peers in almost every category.
This report reflects that," said Chairman Richard Kwasneski. "I commend the
dedicated personnel who manage and operate this service. We'll continue to
hold ourselves to high standards as we work each day to meet the needs of
The FTA's compliance review was the most intensive audit undertaken by
the FTA of the region's ADA Paratransit Service policies and procedures. The
seven-day review, which occurred May 18 - 26, 2017, included an evaluation
of over 50,000 trips, site visits, and interviews with Pace riders and local
disability organizations. This week-long review follows a series of FTA Triennial
Reviews (2010, 2013 and 2016) that found Pace to be completely compliant with
ADA regulations, including an ADA enhanced review in 2013.
In the thirty areas of compliancy that were examined, Pace was found to
have only one substantive and one administrative deficiency. The administrative
deficiency concerned the need for the paratransit fare to be free where comparable
fixed route service is community sponsored. The substantive deficiency concerned
the high number of very early drop-offs for trips with appointment times.
Pace is in the process of resolving these deficiencies.
To review the full report, please visit
Pace South Division is hiring mechanics
Pace Bus has full-time Mechanic
and Mechanic Helper positions
available at its South Division in Markham, IL. These union positions offer $29.89/hour for Mechanics
and $25.66/hour for Mechanic Helpers. Qualified candidates must be 21 or older, possess
at least three years of diesel/gas experience and/or technical training, have a clean
driving record, and successfully pass a mechanic's examination. For more information
and to apply, please visit our employment page or
apply in person at Pace South.
Pace is an Equal Opportunity/Affirmative Action Employer.
Outreach for ADA Survey
Pace ADA Paratransit riders should keep an eye on their mailboxes! We're sending a survey out to a random sample of 4,500 ADA Paratransit riders. Their feedback will help us continue improving the service. If a rider doesn't receive a survey, they shouldn't worry! Not everyone will get one in the mail, but everyone is welcome to use the general customer feedback form on our website to let us know of any issues with their service.