WEATHER RELATED DETOURS STILL IN EFFECT IN LAKE COUNTY
Route 565 and paratransit services in Lake County are still experiencing delays and operating on detours due to flooding from recent severe weather. Please see Route 565's detour below and contact Pace Customer Relations at 847-364-7223, option 3, before traveling if your route is in an area of potential flooding.
RT 565 - Westbound: GRAND AVE → Right on US 41 → Left on HWY 21 → Right on GRAND AVE
RT 565 - Eastbound: GRAND AVE → Left on HWY 21 → Right on US 41 → Left on GRAND AVE
Pace leads the region in overall customer satisfaction
The results of the 2016 Regional Transportation Authority (RTA) customer
satisfaction survey are in and Pace is proud to report that it received the
highest overall customer satisfaction rates in the region. 88% of respondents
were satisfied with Pace's overall service and 90% were likely to continue
riding Pace buses a year from now. 89% of respondents were likely to recommend
Pace to others.
This survey gave customers the opportunity to report overall satisfaction
and evaluations of 33 attributes that explored various aspects of service delivery,
employee performance, personal safety, information and communication, and cleanliness
and comfort. Similar to the last regional survey, conducted in 2013, most respondents
were very satisfied with Pace employees' performance. 94% of respondents were
satisfied with the drivers' safe driving.
Respondents were particularly satisfied with the ease of fare payment (94%),
which increased by six percentage points since 2013 when the transition to
Ventra had just begun. Additionally, respondents were extremely satisfied with
the information and communication provided by Pace. Ninety-four percent (94%)
of respondents are satisfied with the ease of understanding schedules and routes.
"We owe these high marks to the hard work of the Pace team, especially our
bus operators," said Pace Board Chairman Richard Kwasneski. "We're committed
to maintaining this level of service and we're working to address areas of
Respondents were less satisfied in categories concerning bus service frequency
(76%) and buses running on time (74%). Only 70% of respondents indicated they
were satisfied with their comfort while waiting at the bus stop and 67% were
satisfied with the availability of bus shelters.
Ongoing projects to improve passenger amenities and on-time performance
aim to address those service issues. By 2019, Pace expects to convert every
route to posted-stops-only operations, which will make service more efficient
and reliable. The implementation of bus-on-shoulder operations in the I-55
corridor has improved service dependability and attracted new riders. Similar
operations will soon be available along segments of I-90 and I94.
Additionally, technologies like Transit Signal Priority (TSP) will soon
be available on more routes and will help buses spend less time sitting at
red lights, thus improving travel times and schedule adherence. Efforts to
erect more bus shelters have resulted in 32 additional shelters going up this
year, adding to the over 1500 existing shelters. Pace will continue to work
with communities to install safe, comfortable passenger waiting areas.
The survey effort was sponsored by the Regional Transportation Authority
(RTA), which oversaw the interaction with the contractor, RSG, and aided in
the development of the surveys' design, administration, and coordination with
the Service Boards.
Summer is here!
Time to relax and leave the driving to Pace
with our Express Service to Popular Destinations
Looking for an easy way to get to your favorite sporting event or concert?
Pace offers convenient and affordable express bus service to popular destinations
throughout Chicagoland! Pace′s Express Services to Popular Destinations
(ESPD) provide a convenient and affordable alternative to the hassles of event
traffic and expensive parking.
Read more here.
Pace and IDOT partner to offer Bus on Shoulder
on Edens (I-94)
Pace and the Illinois Department of Transportation (IDOT) will again partner
to improve commutes and reduce congestion in the Chicagoland area. We are pleased
to announce a 2-year demonstration of bus-on-shoulder service on the 13-mile
stretch of the Edens Expressway (I-94) from Foster Avenue to Lake Cook Road.
Read more here.
Pace expands Call-n-Ride offerings and launches online reservations
In October 2016, the latest Pace Call-n-Ride service debuted in the Naperville/Aurora
area. It serves the Fox Valley Mall and the bustling IL-59 retail corridor,
as well at the Route 59 Metra Station. This newest offering is the tenth Call-n-Ride
service Pace has implemented in the past decade.
More Info here.
I-90 SmartRoad and Flex Lane
As part of the I-90 Rebuilding and Widening Project, the entire I-90 corridor
has been reconstructed to include flexible infrastructure to enable the Tollway
to add new "smart" features as needed or as they become available
in the years to come. The new I-90 SmartRoad will feature integrated transit
with Pace, which will create the option for Pace buses to travel in the new
Flex Lanes (inside lanes and shoulders) on I-90 to route around congestion
and provide more reliable service.
Making Progress on Pulse Rapid Transit Service
Pulse is a rapid transit service that will provide faster trips and better
amenities for thousands of customers in Chicago and nearby suburbs. After several
public meetings and input from a local advisory group, the engineering of the
Pulse Milwaukee Line is complete and Pace has gone out to bid for construction
of that project.