In June 2008, Pace Board Chairman Richard Kwasneski developed a Blue Ribbon
Committee (BRC) seeking independent recommendations regarding service issues,
governance of Pace's ADA committee, and new methods to improve communication with
riders with disabilities. Members of the committee included consumers, executives
and other representatives of advocacy groups, government leaders, and the chairs
of the ADA committees for the RTA and the service boards. Tony Paulauski, Executive
Director of The Arc of Illinois, served as Chairman of the BRC.
The BRC organized itself into three sub-committees to consider the areas of
Customer Service, Operations, and the ADA Structure within Pace. In total, the
BRC and its three sub-committees met 24 times to formulate recommendations that
were presented to the Pace Board of Directors on December 3, 2008 for their review
and consideration. An independent consultant wrote the final report and committee
recommendations. The BRC put forward a total of 28 recommendations. The recommendations
represent a consensus of the thoughts and beliefs of a diverse group of individuals
which make up the BRC and are listed below in order of priority of each subcommittee.
At this time the full report is available in PDF format, by section, below.
The Executive Summary is available in both Word and PDF format. The full
report will be available in other formats soon.