Project Manager - Regulatory Compliance
Under the direction of the Quality Assurance/Compliance Manager, Chicago ADA Services, is responsible for supervising, supporting, and assisting Regulatory Compliance staff in day-to-day operations including call-in reports, accident investigations, reporting, and documentation; processing driver credentials; monitoring the FTA DOT Drug and Alcohol programs implemented by contract carriers and municipalities; ensuring Pace policies, procedures, and contracts are in compliance with federal, state, and local laws and regulations; managing Pace paratransit vehicle inventory, maintenance, repair and replacement schedules for carriers; updating Pace Paratransit Operations Manual for Contractors; staff training and development; providing assistance to Paratransit daily operations including assisting and overseeing various Pace paratransit programs and projects including but not limited to: Mobility Direct, Taxi Access Program, ADA paratransit services, local Dial-A Ride programs, and local coordinated paratransit projects; performing service analysis, preparing a budget; processing documents and payments; writing agreements and preparing documents; providing the Pace legal department with documents and information needed for paratransit suspension appeal hearings; attending internal meetings, conducting presentations, and representing Pace at external meetings; and performing other duties as assigned. This is a safety sensitive position subject to drug and alcohol testing.
Must have a bachelor's degree in relevant discipline or equivalent work experience; a valid State of Illinois, Wisconsin, or Indiana driver's license and a clean driving record; a minimum of five years' management experience in Public Transportation Regulatory Compliance, paratransit operations, or equivalent; and a good work history. Previous experience working for or with municipal and social agencies is preferred. Previous experience with US DOT/FTA ADA Transportation and Paratransit Operations is preferred. Previous experience with government procurement and/or preparation of Requests for Proposals is preferred.
Must have excellent written and oral communication skills, public speaking skills, customer service skills, and interpersonal skills.
Must be highly proficient in math and in the use of computer software, including Excel, Word, PowerPoint, and Outlook; and be familiar with Trapeze Ops module (transit scheduling and routing software), Oracle accounting software, and Apex safety program.
Must have the ability to adapt and respond quickly to meet deadlines.
Must be able to work in an office environment and also travel to Pace project sites within the six county RTA region and travel outside of the RTA region. Must be able to lift and carry up to 26 pounds.