Job Description: Under the direction of the Manager, Paratransit Operations Support, or designee, coordinates the use of relevant Paratransit databases, including, but not limited to, database(s) associated with computerized scheduling systems(s) (i.e., rider files, maps, trip histories, subscription files, etc.), paratransit operating indicators, and vehicle maintenance. Must know or develop a thorough understanding of ADA Paratransit Service requirements as related to the management and use of any computerized scheduling/dispatch systems in use by Pace. Monitor and provide ongoing user assistance for the operation and basic non-technical maintenance of automated voice recording hardware and software. Provide technical assistance to users of the computerized scheduling system and mobile data computers in use by Pace. Assist in the research, procurement, implementation, and ongoing operation of new and innovative technologies to improve the operation and management of paratransit services operated by Pace. Develop or assist in the development of reports generated from the Paratransit databases currently available. May be required to assist in the movement of equipment used in revenue service. Other duties as assigned or required.
Qualifications: The ideal candidate would have paratransit service operating or service contract supervision experience, experience with computerized scheduling and dispatching systems, and experience and knowledge of report development and generation using SQL. Experience with Crystal Reports report writing is desirable. A college degree in Business, Logistics or Information Technology is preferred and knowledge of the Trapeze transportation scheduling software. Must have strong computer skills including Microsoft Office Suite applications. Detailed oriented and strong problem solving skills, system troubleshooting experience including technology support and the ability to be on call 24 hours a day when necessary. Other experience, knowledge, and skills may be substituted, if relevant, to the requirements of the work required of the applicant.