Office: Office of Executive Director
Department: Human Resources
Under the direction of the Department Manager, Human Resources, the Front Desk Receptionist fills a critical gatekeeper role for Pace Headquarters. The position requires communication skills to serve Pace customers in a courteous and professional manner. Duties include greeting customers, job applicants, vendors, and other visitors; answering in-coming calls and directing them to the appropriate individual/department; receiving and directing clients, mail and packages to appropriate individual/department; selling Ventra passes, ADA tickets sales, and maintaining proper accounting of transactions; handling reduced fare card applications, free fare and disability permit applications. Taking customer pictures, and mailing all information to the RTA. Provide route schedules as requested and maintain bus schedules in front lobby. Assemble New Hire and Benefit packets. Exceptional attendance is key and be able to provide coverage on board meeting nights. Other duties as assigned.
Qualified candidate must possess excellent communication and interpersonal skills, 3-5 years experience in customer service as a switchboard operator or in a call center environment is preferred. Must display professional demeanor at all times. Qualified candidate must have a good work history.
Pace is an Equal Opportunity Employer