Under the direction of the Superintendent of Transportation, Division Manager, or designate, performs road supervisor and/or dispatcher duties. Supervision encompasses all field operations including: investigating accidents and passenger incidents; assisting with vehicle breakdowns; and monitoring the performance of Bus Operators to ensure that fixed route service, Ride-n-Kane paratransit, and on Demand Services is provided, and that Bus Operator's perform in accordance with Pace standards; performing field supervision of Pace Paratransit services, special events and other activities; and performing security checks at transit centers and park-n-rides. Dispatch functions include IBS, Trapeze, On Demand Trip planner; supervision and coordination of bus routes and Bus Operators; maintaining work assignment board on a daily basis; operating and monitoring radio and IBS; responding to calls; coordinating detours and notifying proper authorities in emergencies, breakdowns or upon Bus Operator's request; operating a bus in emergencies and/or times of staffing shortage; generating and maintaining dispatch paperwork; answering telephone calls, including ADA calls, and responding to inquiries. The performance of these duties may be required at any time of the day and night, any day and night of the week. This is a safety sensitive position. Assigned multiple work locations.
Qualified candidate must be at least 21 years of age, have a high school diploma, have, or be able to obtain a valid Class "B" Commercial Driver's License with air brake and passenger endorsements, and have, or be able to obtain a DOT card. Must have at least 5 years' experience in transportation with a good work record, including attendance history, supervisory experience is preferred. Must have knowledge of the service area, including paratransit and On Demand services. Must demonstrate computer proficiency with Microsoft Office, Outlook, Word, Excel, and PowerPoint applications. Must possess and demonstrate excellent interpersonal skills; good written and verbal communication skills; be able to maintain professional composure when confronted with difficult situations; make quick, accurate decisions; possess and demonstrate good math and algebra skills; and must be able to handle confidential and/or sensitive information in a professional manner. The performance of these duties may be required at any time of the day and night, any day and night of the week. Must be able to work outdoors in all types of weather.