Location: Arlington Heights
Enterprise Client Services
Under the direction of the Section Manager, IT Service Delivery or designate, is responsible for providing IT customer service support to the users, systems, and goals of the agency both on-site and remotely; providing support for all corporate computer assets including installation, modification, and repairs to microcomputer hardware and software systems; providing technical assistance and training for system users and determining required software and hardware in conjunction with end users at the nine Pace divisions, paratransit office, Headquarters, and approximately 25 remote contractor locations; formulating, developing, maintaining and implementing standards for network PC/MAC images, applications, wiring, security, and location of hardware; supporting telecommunication issues; maintaining asset inventory control; supporting, training, and troubleshooting network hardware, software, operating systems and platforms, customized applications and fuel distribution systems; and performing other duties as assigned or required. This position is on call 24/7/365.
Must have a high school diploma and at least 3 years of actual intense work experience in a Windows local area network environment, bachelor's degree in Information Technology or relevant discipline and five years previous experience is preferred. Must have hardware assembly and disassembly experience, as well as working knowledge of microcomputer and network configurations. Must have experience in microcomputer application programming and experience with Active Directory including user creation, groups, and organizational units. Must be able to install, configure, and upgrade microcomputers and related hardware and software. Experience with popular PC software packages including MS Office package: Word, Excel, PowerPoint, and Outlook; various operating systems including Windows 10, Windows Server, macOS, iOS, and android; third party applications such as Adobe and ESRI products; various bus and fuel software including Apollo, DriveCam, Foresight, and Fleetwatch and other tools is essential. Must possess strong analytical, problem solving, and interpersonal skills, be detail and customer service oriented, be able to respond quickly within a dynamic environment with tight deadlines, possess strong written and oral communication skills, and be able to maintain confidentiality. Must have a good work record. Work is performed in a professional office environment. Must be flexible with work hours including occasional evenings and weekends. Travel to Pace divisions and other remote locations is required. Must be able to lift 50 pounds or more in order to move heavy PCs, servers, monitors, and data equipment.