Operations Administrator - TAP
Under the direction of the Manager, Chicago Paratransit Services, this position is responsible for providing support services for the oversight of the various Pace paratransit program and or projects. This position assists with administering all paratransit programs and or projects including but not limited to: Mobility Direct, Taxi Access program, ADA paratransit services, local dial a ride programs and local coordinated paratransit projects. This individual would be responsible for collection, review, and data documentation required by Pace from Chicago paratransit providers to ensure compliance with contractual obligations. Duties include representing Pace at meetings including but not limited to Chicago Department of Business and Consumer Affairs, MOPD, advocate consumer agencies, ADA Advisory Committee,etc. This position is responsible for timely processing of service provider and or TAP payments to vendors and manager inquiries or issues associated with all paratransit services including but not limited to City of Chicago ADA services, local DAR paratransit programs, Mobility Direct, Taxi Access program, and other paratransit service as they are implemented throughout the Pace service area.
In addition, this position may be responsible for the adherence of policies and procedures for the purpose of quality control and compliance with federal, state, and local laws and regulations. This position processes complaints and implements the Pace no show policy, investigates incidents, passenger behavior issues and driver and or contractor staff behavioral issues and identifies patterns. In addition, this position assists with the development of the procedural manual (Pace Paratransit Operations Manual for Contractors) as it pertains to quality control and provides support in Paratransit daily operations.
Qualified candidate must have at least three (3) years operations experience in Paratransit, Mobility Management or equivalent relevant work experience. A Bachelor's Degree, and prior demand response, advance reservation and dispatching experience are preferred. Candidate should have the ability to work with numerous communities, social and municipal agencies. A good math aptitude, budget experience and accounting knowledge are also preferred. Previous experience with Microsoft Word, Excel, PowerPoint, database programs and other reporting software is required. Knowledge of Trapeze is preferred. Candidate must have excellent written and oral skills. Applicant must be able to undertake public speaking. Applicant must have a good work history and possess a current and valid driver's license. Must be able to manage traveling by vehicle within the six (6) county RTA region and access other modes of transportation to travel outside of the RTA region. This includes carrying equipment and documents. This position is safety sensitive and subject to drug and alcohol testing in compliance with FTA DOT regulations and Pace.