Assistant Division Manager
Office: Revenue Services
Under the direction of the Division Manager, the Assistant Division Manager shall assist the Division Manager with supervising all aspects of operations in the implementation and management of paratransit services. Responsibilities include, but are not limited to: assisting the Division Manager with supervising the Paratransit staff; managing all aspects of the Paratransit office in the Division Managers absence; monitoring and reviewing the performance of all Pace contracted services; analyzing and conducting contractor on site visits to ensure contract compliance; identifying inefficiencies and directing/providing technical assistance; supervising and monitoring the investigation, processing and resolution of customer complaints; review and analysis of reports and contractor submittals; and analyzing and recommending planning and implementation of service changes and modification. Duties also include composing RFPs for services and other local contracts or intergovernmental agreements as needed. This position will assist and supervise public events and represent Pace at public meetings, etc. In addition, performs other duties as assigned, or as required.
Applicants must have 5 years Paratransit/operations and management experience. Experiences in Call Center management; service coordination; risk management; procurement; resource development; community involvement and regulation oversight are a plus. Associates/Bachelors degree preferred. Paratransit transportation related experience can be an acceptable alternative.