Accessible Fixed Route Bus Service
Pace was the first transit agency in north-eastern Illinois and the second in the state to achieve a fully accessible fixed route bus fleet.
In 2015, Pace received a perfect score from the Federal Transit Administration in an enhanced review of Pace's ADA Paratransit policies and operations.
Accessible public transportation ensures that people with disabilities have equal access in their pursuit of personal, educational and professional
ambitions and to participate fully in public life. Public transportation, public spaces and communications are now more accessible than ever.
Pace is committed to providing efficient, reliable accessible transit services to the residents of the six-county northeast region.
Accessible public transportation ensures that people with disabilities have equal access to their pursuit of personal, educational and
professional ambitions and to participate fully in public life. Public transportation, public spaces and communications are now more
accessible than ever.
Pace's accessible service includes:
- A fully accessible fixed route bus fleet.
- Buses that "kneel" and are equipped with ramps for accessible boarding.
- Buses that have designated priority seating areas for people with disabilities and older adults, as well as wheelchair securement
areas. Bus operators will assist riders with disabilities to board and exit vehicles, and will assist with securing wheelchairs and
other mobility devices, if needed.
- Buses that have automated audio and visual route identification and stop announcements.
- A passenger amenities program [link to http://www.pacebus.com/sub/vision2020/shelters.asp] that provides for the ability to install
new accessible boarding areas, new fully accessible bus stop shelters, as well as retrofitting old shelters for accessibility.
- ADA Paratransit service, which includes both the Pace and CTA service areas, and covers the largest geographic area in the U.S.
The Regional Transportation Authority is committed to assuring
that riders in our region - regardless of income, age or physical ability - have access to and understand how to use the region's transit
system. Accessibility features are offered throughout the RTA region's transit system. In the first of a series of educational videos,
the RTA Mobility Management Video Series - Accessibility Features video, you will learn about all the accessibility features found on Pace
buses, CTA buses and "L" trains and Metra trains. Learn more at
Pace will provide, upon request, passenger assistance cards for passengers that may need assistance to communicate unique
requirements to Pace bus operators. Please call Pace Customer Relations at 847-364-7223 for additional information.
The Americans with Disabilities Act (ADA) requires using the public address system (PA) to announce stops and routes.
On routes that have been converted to posted-stops-only every upcoming
bus stop is announced audibly and visually by the automated system. On other routes, all Pace operators announce route numbers, transfer points,
and major intersections, as well as any requested stops.
Boarding / Alighting
Passengers who are eligible for ADA Paratransit Services are automatically eligible to use Pace fixed route services at a
fare For passengers who travel with an attendant, the attendant will also be eligible for the
reduced fare for accompanied trips on fixed route services. In both cases, the ADA Paratransit Services ID card or RTA Reduced Fare permit must
be shown to the operator.
The RTA Reduced Fare Permit enables Seniors 65 and older, people with disabilities and individuals
with a valid Medicare card to ride RTA services at a reduced rate. For information on how to apply for an RTA Reduced Fare Permit, visit RTA
RTA or call 836-7000 (all area codes) or
Handling Fares or Fare Cards
Operators may assist with fares or fare cards for passengers with disabilities upon request. Please have your exact fare ready and in a
convenient location if assistance is needed when boarding the bus. Operators cannot make change.
Passengers who use mobile assistive devices will be boarded and alighted prior to boarding and alighting other passengers.
Operators will assist passengers boarding and alighting upon request.
perators will kneel (lower) the bus, or deploy the ramp or lift at bus stops, if requested.
Extra caution and assistance may be required at locations where there is no curb on which to deploy the ramp or where the stop or pathway is inaccessible.
If there is a lift failure or service interruption and the next bus is scheduled to arrive within thirty (30) minutes, a back-up van is optional.
If the wait is over thirty (30) minutes, a back-up lift- or ramp-equipped vehicle will be dispatched. In all cases, the operator is required to contact
the dispatcher and wait until the dispatcher's instructions have been relayed to the waiting passenger.
In the event of an emergency involving Pace fixed route service, please call the Pace or contractor's garage that operates the service first. The garage
phone number is on the printed schedule or on Pace's website. If you are unable to reach the garage or require TTY, call the RTA Travel Information Center
at: 836-7000 (voice, any local area code), or 1-800-439-2202 (TTY). Ask to speak to a supervisor, who will contact Pace emergency staff.
Operators have been trained in the proper use of the securement systems. Optional lap belts and shoulder harnesses will be offered for your use.
If you have concerns regarding the securement of your mobile assistive device, please contact Pace Customer Relations at 847-364-PACE(7223).
Priority Seating/Securement Area
A priority seating area is designated at the front of the bus for seniors and riders with disabilities. A designated seating area is also available on the bus
for users of mobile assistive devices. If other passengers are using these seats, please let the operator know and the operator will politely ask them to move.
Persons with disabilities who use service animals are allowed to board with their service animals. A service animal is an animal that has been individually
trained to assist a person with a disability.
NO SMOKING IS ALLOWED ON THE BUS.
With the exception of passengers who may require water or a snack for health reasons, no eating or drinking is allowed on the bus.