Pace was the first transit agency in northeastern Illinois and the second
in the state to achieve a fully accessible fixed route bus fleet. In 2015, Pace
received a perfect score in an enhanced review of Pace's ADA Paratransit policies
and operations conducted by the Federal Transit Administration. Accessible public
transportation ensures that people with disabilities have equal access in their
pursuit of personal, educational and professional ambitions and to participate
fully in public life. Public transportation, public spaces and communications
are now more accessible than ever.
This year we celebrate the 25th Anniversary of the American with Disabilities
Act. As a proud partner of ADA25 Chicago, Pace is committed to providing efficient,
reliable accessible transit services to the residents of the six county northeast
region. Accessible public transportation ensures that people with disabilities
have equal access to their pursuit of personal, educational and professional ambitions
and to participate fully in public life. Public transportation, public spaces
and communications are now more accessible than ever.
Pace's accessible service includes:
A fully accessible fixed route bus fleet.
Buses that "kneel"and are equipped with ramps for accessible boarding.
Buses that have designated priority seating areas for people with disabilities
and older adults, as well as wheelchair securement areas. Bus operators will
assist riders with disabilities to board and exit vehicles, and will assist with
securing wheelchairs and other mobility devices, if needed.
Buses that have automated audio and visual route identification and stop
A shelter program that provides for the ability to install new shelters that
are fully accessible as well as retrofitting old shelters for accessibility.
ADA Paratransit service, which includes both the Pace and CTA ADA service
areas, and is among the largest in the country covering the largest geographic
area in the U.S.
ADA 25 Chicago is a network of civic partners who have come together to commemorate
and advance a civil rights milestone -the 25th anniversary of the Americans with
Disabilities Act (ADA) in 2015. The ADA recognizes that disability is a natural
part of the human experience, as people with disabilities are our family, friends,
neighbors, teachers, doctors, lawyers and public officials. It protects the rights
of all people with disabilities, both apparent and non-apparent. Despite 25 years
of progress, people with disabilities still have higher poverty rates, lower employment
and poorer educational outcomes than those without disabilities. Visit
ADAChicago.com to learn
more and find ADA25 Chicago events near you.
The RTA is committed to assuring that riders in our region - regardless of income,
age or physical ability - have access to and understand how to use the region's
transit system. Accessibility features are offered throughout the RTA region's
transit system. In the first of a planned series of educational videos, the
RTA Mobility Management Video Series - Accessibility Features video, you will
learn about all the accessibility features found on Pace buses, CTA buses and
"L"trains and Metra trains. Learn more at
Pace will provide, upon request, passenger assistance cards for passengers
that may need assistance to communicate unique requirements to Pace bus operators.
Please call Pace Customer Relations at 847-364-7223 for additional information.
The Americans with Disabilities Act (ADA) requires using the public address
system (PA) to announce stops and routes. All Pace operators will announce routes,
transfer points and major intersections, as well as any requested stops.
Reduced Fares Passengers who are eligible for ADA Paratransit
Services are automatically eligible to use Pace fixed route services at half
the regular fare. For passengers who travel with an attendant, the attendant
will also be eligible for the reduced fare for accompanied trips on fixed route
services. In both cases, the ADA Paratransit Services ID card or RTA Reduced
Fare permit must be shown to the operator.
The RTA Reduced Fare Permit enables senior citizens (65 and older) and qualified
persons with disabilities to ride all RTA services at a reduced rate. For information
on how to apply for an RTA Reduced Fare Permit, please call 836-7000 (all area
codes) or 1-800-439-2202 (TTY).
Handling Fares or Fare Cards Operators may assist with
fares or fare cards for passengers with disabilities upon request.
Exact Fares are Required Please have your exact fare
ready and in a convenient location if assistance is needed when boarding the
bus. Operators cannot make change.
Transfers Pace provides transfers at an additional cost
when transferring to other Pace and CTA services and should be requested from
the operator upon boarding.
Boarding / Alighting
Passengers who use mobile assistive devices will be boarded and alighted
prior to boarding and alighting other passengers.
Operators will assist passengers boarding and alighting upon request.
Operators will kneel (lower) the bus, deploy the ramp or lift at bus stops,
Extra caution and assistance may be required at locations where there is
no curb on which to deploy the ramp or where the stop or pathway is inaccessible.
Back-Up Policy If there is a lift failure or service interruption
and the next bus is scheduled to arrive within thirty (30) minutes, a back-up
van is optional. If the wait is over thirty (30) minutes, a back-up lift or ramp
equipped vehicle will be dispatched.
In all cases, the operator is required to contact the dispatcher and wait until
the dispatcher's instructions have been relayed to the waiting passenger.
In the event of an emergency involving Pace fixed route service, please call
the Pace or contractor's garage that operates the service first. The garage
phone number is on the schedule. If you are unable to reach the garage or require
TTY, call the RTA Travel Information Center at: 836-7000 (voice), no area code
is required, or 1-800-439-2202 (TTY). Ask to speak to a supervisor, who will contact
Pace emergency staff.
Securement Operators have been trained in the proper use
of the securement systems. Optional lap belts and shoulder harnesses will be offered
for your use. If you have concerns regarding the securement of your mobile assistive
device, please contact Pace Customer Relations at 847-364-PACE(7223).
Priority Seating/Securement Area A priority seating area
is designated at the front of the bus for seniors and riders with disabilities.
A designated seating area is also available on the bus for users of mobile assistive
devices. If other passengers are using these seats, please let the operator know
and the operator will politely ask them to move.
Service Animals Persons with disabilities who use service
animals are allowed to board with their service animals. A service animal is an
animal that has been individually trained to assist a person with a disability.
Prohibited Behavior NO SMOKING IS ALLOWED ON THE BUS.
With the exception of passengers who may require water or a snack for health
reasons, no eating or drinking is allowed on the bus.