Pace takes pride in its extensive process for communicating with the public.
In addition to public hearings that are required for any significant changes in
service or fares, Pace offers numerous ways to share comments and ideas.
Public Forums are held primarily for general discussion of proposals and ideas.
They are often held in conjunction with a planning initiative and usually consist
of a presentation followed by interactive sessions where people can converse with
Pace staff and jot down their comments on the material presented. Information
obtained through Public Forums helps to plan and redesign services.
Public meetings can cover a wide variety of topics and issues. This format
was used to introduce Pace when the agency took on services previously provided
for persons with disabilities in the City of Chicago. At times they may be held
to supplement or expand upon the discussion at hearings or forums. Information
gathered at public meetings may influence Pace decisions or shape customer policies.
Public hearings are required for any change in Pace fares or service that is
determined to impact more than 25% of a Pace route or ridership base. They are
usually the final step in the public process before decisions are made on fare
adjustments or service eliminations or reductions. Public Hearings are also held
annually on the upcoming budget and capital program. Comments recorded at hearings
are documented for review by the Pace Board before taking action on issues addressed
at the hearing.
Notices on all Pace forums, meetings and hearings are posted on this website,
displayed on buses and provided to the media. The outcome of a public hearing
is available under Public Hearing Results.
Updates may also be available on public forums and meetings on the website according
to topic or project title.
There are several ways to communicate with Pace:
Remarks on the subjects of public forums, meetings and hearings can also be
made in writing and sent to:
Pace, Attention External Relations 550 West Algonquin Road Arlington
Heights, Illinois 60005
Opinions on a service or issue can be given to Pace's
Customer Relations Department by calling (847) 364-7223.