ADA Alerts and Notices
ADA Fare Update
Please be advised that due to a $0.25 fare increase scheduled to take effect
January 1, 2018 (pending RTA Board approval), ADA one-way fares will increase
to $3.25 and books of 10 ADA Paratransit Service tickets will increase in price
from $30.00 to $32.50. Pace will stop selling the $30.00 books as of December
15, 2017. We ask that you order/purchase the appropriate number of tickets to
get you through the end of the year. There will be no refunds or exchanges on
tickets so please only order what you need in $3.00 tickets. There will be a
one month grace period in which $3 tickets will be accepted without a $0.25
surcharge. Beginning February 1, 2018, a $0.25 surcharge will be required if
paying with a $3 ticket.
Check out the latest editions of Pace ADA News
The June editions of Pace ADA News are now available. Visit
our newsletter page for PDF and
Microsoft Word versions of the suburban and City of Chicago newsletters. Alternative
formats are available by request. Call 847-228-2322, option 2 to hear a recording
or call 847-364-7223, option 3 or email
to request braille, large print or language translations.
ADA changes handout
TAP rides will buy Chicago taxi trips worth up to $20 starting
Effective February 1, when you purchase a TAP ride, your money will take
you farther! Pace will now pay for rides costing up to $20 - and the cost to
you will still be just $3 using your TAP card.
If your trip costs more than $20, you'll still have to pay the taxi driver
the extra amount. For example, if your ride costs $21, you'll swipe your TAP
card for the $3 fare and pay the extra $1 at the end of your ride. TAP is a
program that applies only to taxi rides originating in the City of Chicago.
Visit TAPandMD.com or call (800) 606-1282
(option 4) for more information!
Anyone who has received ADA Paratransit certification from the RTA
is eligible to request a TAP card.
ADA News launches in city and suburbs
Newsletter to provide service updates and address frequently asked questions
about Pace ADA Paratransit Service
As part of Pace's ongoing efforts to boost passenger communications, Pace
recently launched newsletters created for suburban and City of Chicago Pace
ADA Paratransit Service riders. Pace's ADA News originated with a request
ADA Committees who alerted Pace to the need for a central source for service
information. To meet that need, Pace created quarterly newsletters to update
riders about ADA service improvements and provide answers to common questions.
The newsletters will be distributed on ADA paratransit vehicles, distributed
to community centers like libraries and workshops for people with disabilities,
and recorded on the Pace Newsline (847-228-2322). To request alternative formats,
including Braille and large print, or to request a copy by mail, please contact
Relations by phone at 847-364-7223, option 3, or by email at Passenger.Services@PaceBus.com.
PDF and text versions of these newsletters are available in the
Chicago ADA Paratransit Changes
On July 15, 2016, Pace will implement two important changes for Chicago ADA
1. There will be a new, special number to call to check
on the status of your ride. This number can be used to check on trips booked
through any Chicago ADA carrier. This number cannot be used to book trips, only
to check on their status.
To check on the status of your trip, call 1-800-606-1282 and press
Passengers will continue to call their current carrier
to book trips.
2. Trips will be distributed among all Chicago ADA carriers,
regardless of zone. That means a different carrier than the one you called to
book your trip may pick you up. You will continue to call the same number
you currently do to book your trips. Please note that all carrier vehicles
are marked with a Pace logo.
These changes are for Chicago riders only. Suburban ADA riders are
Paratransit Pick Up/Drop Off Points at Popular Destinations
Pace has developed specific bus stops for paratransit customers to use when
visiting some of Chicago′s most popular destinations. This will make it
easier for customers to find their vehicle, and for the vehicle to find customers
at locations that are crowded or where it could be confusing.
Customers who are being picked up at these locations should look
for the Pace bus stop sign in the area listed with each destination.
Also, vehicles will use these same locations to drop off passengers at these
|Harold Washington College
|| East of the school, on the corner of Lake Street at Wabash Street
|Jesse Brown V.A. Hospital
|| East entrance on Damen Avenue
|| North side of park on Randolph Street, in front of Visitor Center
||Family Pavilion Entrance, Riva/ Entrance 1 and Entrance 2 off Grand Ave.