ADA Alerts and Notices
We know our riders have places to be and schedules to keep, and we're always looking for new ways to help them get from place to place. We're
pleased to announce an innovative new service, available today, that will help you keep track of your Pace Paratransit trips in the city and
the suburbs. (It will also work on Pace-operated Dial-a-Rides.)
TripCheck is a new tool to view and cancel scheduled rides without having to call a carrier. You can access it today at
PaceBus.com/TripCheck! If you want to cancel a trip, you must do so two or more hours before
its scheduled time. You can also view past trip details.
This tool is available for all riders of Pace ADA Paratransit riders in the City of Chicago and the suburbs, as well as riders of Pace-operated
Dial-a-Ride services. Find out more here.
NEW ADA Paratransit Late Trip Reimbursement Program
Starting January 1, 2018, fares paid for paratransit trips with excessively late pick-ups will be reimbursed. An excessively late pick-up
is a one that occurs 60 minutes or more after the on-time pick-up window (20 minutes in the city, 15 minutes in the suburbs). Passengers must
still pay their fare at the time of the trip, but Pace will tally all late pick-ups at the end of each quarter and send a $3.25 one-ride ticket
per late pick-up to the rider for use at a later date.
If you experienced a late trip January-March 2018, your reimbursement ticket(s) were mailed this April, along with a letter indicating the
date(s) of your late trip(s). Please note that tickets will be mailed to the mailing address you have on file with the RTA. Sometimes home and
mailing addresses differ, so we encourage you to make sure your mailing address on file with the RTA is up-to-date.
ADA Fare Update
Please be advised that due to a $0.25 fare increase scheduled to take effect January 1, 2018 (pending RTA Board approval), ADA one-way fares
will increase to $3.25 and books of 10 ADA Paratransit Service tickets will increase in price from $30.00 to $32.50. Pace will stop selling
the $30.00 books as of December 15, 2017. We ask that you order/purchase the appropriate number of tickets to get you through the end of the
year. There will be no refunds or exchanges on tickets so please only order what you need in $3.00 tickets. There will be a one month grace
period in which $3 tickets will be accepted without a $0.25 surcharge. Beginning February 1, 2018, a $0.25 surcharge will be required if paying
with a $3 ticket.
Check out the latest editions of Pace ADA News
The June editions of Pace ADA News are now available. Visit our newsletter page for PDF and
Microsoft Word versions of the suburban and City of Chicago newsletters. Alternative formats are available by request. Call 847-228-2322, option
2 to hear a recording or call 847-364-7223, option 3 or email Passenger.Services@PaceBus.com
to request braille, large print or language translations.
I-90 ADA changes handout
TAP rides will buy Chicago taxi trips worth up to $20 starting Feb. 1!
Effective February 1, when you purchase a TAP ride, your money will take you farther! Pace will now pay for rides costing up to $20 - and
the cost to you will still be just $3 using your TAP card.
If your trip costs more than $20, you'll still have to pay the taxi driver the extra amount. For example, if your ride costs $21, you'll
swipe your TAP card for the $3 fare and pay the extra $1 at the end of your ride. TAP is a program that applies only to taxi rides originating
in the City of Chicago.
Visit TAPandMD.com or call (800) 606-1282 (option 4) for more information!
Anyone who has received ADA Paratransit certification from the RTA is eligible to request a TAP card.
ADA News launches in city and suburbs
Newsletter to provide service updates and address frequently asked questions about Pace ADA Paratransit Service
As part of Pace's ongoing efforts to boost passenger communications, Pace recently launched newsletters created for suburban and City of
Chicago Pace ADA Paratransit Service riders. Pace's ADA News originated with a request from Pace's
ADA Committees who alerted Pace to the need for a central
source for service information. To meet that need, Pace created quarterly newsletters to update riders about ADA service improvements and
provide answers to common questions.
The newsletters will be distributed on ADA paratransit vehicles, distributed to community centers like libraries and workshops for people
with disabilities, posted online, and recorded on the Pace Newsline (847-228-2322).
To request alternative formats, including Braille and large print, or to request a copy by mail, please contact
Pace Customer Relations by phone at 847-364-7223, option 3, or by email
PDF and text versions of these newsletters are available in the Newsletter
Paratransit Pick Up/Drop Off Points at Popular Destinations
Pace has developed specific bus stops for paratransit customers to use when visiting some of Chicago′s most popular destinations. This
will make it easier for customers to find their vehicle, and for the vehicle to find customers at locations that are crowded or where it could
Customers who are being picked up at these locations should look for the Pace bus stop sign in the area listed with each destination.
Also, vehicles will use these same locations to drop off passengers at these destinations.
|Harold Washington College
|| East of the school, on the corner of Lake Street at Wabash Street
|Jesse Brown V.A. Hospital
|| East entrance on Damen Avenue
|| North side of park on Randolph Street, in front of Visitor Center
||Family Pavilion Entrance, Riva/ Entrance 1 and Entrance 2 off Grand Ave.