ADA Paratransit Service Alerts


Chicago Paratransit Vehicle


Paratransit Customer Outreach

In 2018 and 2019, Pace is expanding our outreach efforts to ADA paratransit riders. For many years we've been communicating with riders about less expensive and more convenient travel options. With input we've learned from riders and from our ADA Advisory Committees, we've expanded that effort to ensure that all our riders and other interested parties can more easily use Pace's fully accessible services. The materials are intended to improve the experience for riders living with a disability by increasing understanding of Pace's offerings.

  • This document - one for Chicago riders and one for Suburban riders - helps newly registered ADA paratransit users get familiar with the service and learn what to expect.
    • A Word version friendly for screen readers is here for Chicago riders and here for suburban riders.
  • This document - one for Chicago riders and one for Suburban riders - clarifies many of the questions Pace hears about our service from riders and stakeholders.
    • A Word version friendly for screen readers is here for Chicago riders and here for suburban riders.
  • This chart highlights the differences between what Pace's paratransit driver can do, compared to what your Personal Care Attendant (PCA) can do.
  • This video helps explain the roles and responsibilities of the Pace paratransit driver.
  • If you need any of these documents in an alternative format not already provided, please contact Pace Customer Relations.


Monitor Your Rides with TripCheck

We know our riders have places to be and schedules to keep, and we're always looking for new ways to help them get from place to place. We're pleased to announce an innovative new service, available today, that will help you keep track of your Pace Paratransit trips in the city and the suburbs. (It will also work on Pace-operated Dial-a-Rides.)

TripCheck is a new tool to view and cancel scheduled rides without having to call a carrier. You can access it today at! If you want to cancel a trip, you must do so two or more hours before its scheduled time. You can also view past trip details.

This tool is available for all riders of Pace ADA Paratransit riders in the City of Chicago and the suburbs, as well as riders of Pace-operated Dial-a-Ride services. Find out more here.


ADA Paratransit Late Trip Reimbursement Program

Pace reimburses customers who paid fares for paratransit trips with excessively late pick-ups. An excessively late pick-up is a one that occurs 60 minutes or more after the on-time pick-up window (20 minutes in Chicago, 15 minutes in the suburbs). Passengers must still pay their fare at the time of the trip, as always, but Pace will tally all late pick-ups at the end of each quarter and send a $3.25 one-ride ticket per late pick-up to the rider for use at a later date.

If Pace, in our records, shows an excessively a late trip for the most recent three-month period, Pace mails you reimbursement ticket(s) in the following month, along with a letter indicating the date(s) of your late trip(s). So, for instance, Pace tallies late trips in the period October-Decmeber 2018 and then sends the tickets in January 2019. Please note that tickets will be mailed to the mailing address you have on file with the RTA. Sometimes home and mailing addresses differ, so we encourage you to make sure your mailing address on file with the RTA is up-to-date.


Check out the latest editions of Pace ADA News

The June editions of Pace ADA News are now available. Visit our newsletter page for PDF and Microsoft Word versions of the suburban and City of Chicago newsletters. Alternative formats are available by request. Call 847-228-2322, option 2 to hear a recording or call 847-364-7223, option 3 or email to request braille, large print or language translations.


TAP rides buy Chicago taxi trips worth up to $20!

Pace's Taxi Access Program (TAP) is a less expensive and more convenient way to get transportation in Chicago. Each TAP ride costs only $3.00 on your TAP card, with Pace covering the cost of a taxi up to $20.

If your trip costs more than $20, you'll still have to pay the taxi driver the extra amount. For example, if your ride costs $21, you'll swipe your TAP card for the $3 fare and pay the extra $1 at the end of your ride. TAP is a program that applies only to taxi rides originating in the City of Chicago. Anyone who has received ADA Paratransit certification from the RTA is eligible to request a TAP card.

Visit or call (800) 606-1282 (option 4) for more information!

 Anyone who has received ADA Paratransit certification from the RTA is eligible to request a TAP card.


Attention Pace ADA Paratransit Riders

Pace's ADA Reasonable Accommodations Policy is now available

Please review Pace's ADA Reasonable Accommodations Policy.


Paratransit Pick Up/Drop Off Points at Popular Destinations

Pace has developed specific bus stops for paratransit customers to use when visiting some of Chicago′s most popular destinations. This will make it easier for customers to find their vehicle, and for the vehicle to find customers at locations that are crowded or where it could be confusing.

Customers who are being picked up at these locations should look for the Pace bus stop sign in the area listed with each destination. Also, vehicles will use these same locations to drop off passengers at these destinations.


Get e-mail updates when this information changes.



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