The Americans with Disabilities Act guidelines state that your paratransit
ride must be comparable to fixed route bus service.
ADA Paratransit improvements include new vehicles
Among other things, this means that the time it takes to reach your destination
must be reasonably similar to what it would take to use fixed route bus
service to reach your destination, including transfers and the time it takes
to travel to and from bus stops.
Pace's new computerized dispatch system makes it possible to group trips
in order to improve efficiency. Since ADA paratransit is a public
transportation service, you may be traveling on the service
with other riders.
We strive to complete your trip in less time than the same trip would
take on fixed route service- whether you ride by yourself or with other
Pace Continues to Improve Service
We are monitoring the amount of time that trips take. If you think your
trip was excessively long, you can use the form below to report the problem
or call us at 1-800-606-1282, option 2. We will investigate and take corrective
action if needed.
We are constantly making updates and improvements to ADA paratransit
service. By improving efficiency, we can reduce the cost to operate the
system and make the service more reliable for all riders. Some of the improvements
already made include:
Some of the improvements already made include:
new Paratransit vehicles
upgraded telephone reservation system
computerized dispatching and real-time service monitoring
better on time performance
increased number of phone lines and reservations personnel
We have more phone lines and personnel, which means it's easier for you
to reach a call taker. Also, you can book trips up to 6:00 p.m.
for next day service.
On-time performance is significantly better than it was under the old
system - we are often at or above 90% citywide and are constantly looking
for ways to raise that even higher. Our new computer system allows us to
see where problems exist as they're happening so that we can correct them
right away; this was not possible in the past.
Thank you for riding Pace!
Passenger Ride Time Report
If you believe your trip was excessively long, please let us know by
filling in the "Passenger Ride Time Report Form" below. We promise to investigate
and take corrective action.
(For other complaints, please call Pace Passenger Services at
1-800-606-1282, option 2.)
Passenger Ride Time Report Form
For Pace to investigate, you must provide all of the following