Chicago ADA Service

Chicago ADA Service

Passenger Ride Time Report Form

If you believe your trip was excessively long, please let us know by filling in the "Passenger Ride Time Report Form".

Pace is committed to providing quality transit services for all our customers. We recognize that some customers’ disabilities will not permit them to use fixed route bus and rail service. Pace’s Special Services program provides transportation that is comparable to the level of service provided in our fixed route service.

The Special Services Program:

• provides service that is comparable to the length of time it would take on the fixed route system, including transfers and wait time;
• operates on comparable days and hours as the fixed route system;
• is provided without regard to the purpose of the trip,
• Paratransit Fare Info

We welcome customers who have been certified as “ADA Paratransit Eligible” and look forward to meeting your transportation needs.

Chicago ADA Service Informational Brochures *

Paratransit Service City of Chicago Customer Guide

Monthly Paratransit Pass for City of Chicago Special Services Only Pass-by-Mail Program and Order Form

Taxi Access Program (TAP) Customer Guide

TAP Voucher by Mail Form

Mobility Direct Customer Guide

* Informational Brochures are in PDF format.

Eligibility for Special Services

Pace’s Special Services program provides curb-to-curb transportation to "ADA paratransit eligible" persons who are unable to use accessible fixed route bus and rail service due to their disability.

The Regional Transportation Authority (RTA) determines eligibility based upon functional considerations. To obtain information about the categories of eligibility or to apply for Special Services transportation, call:

Regional Transportation Authority (RTA)

• Voice (312) 663-HELP (4357)

• TTY (312) 913-3122

For assistance call
Pace Chicago ADA Service Customer Relations

Voice (800) 606-1282

TTY(888) 847-0093

or use our internet Request Information form.