Pace Call-n-Rides are easy to use.
To use a Call-n-Ride, first make sure your pick-up and drop-off
locations are within the Call-n-Ride zone. Then call the designated
phone number to make a reservation at least one hour in advance
of your desired pick up time.
Maps, phone numbers and hours of operation are available
on each Call-n-Ride schedule.
The driver will inform you of your expected pick-up time.
Please be ready at least fifteen minutes before your scheduled
pick-up time. Trip reservations are granted on a first come,
first served basis.
If your call is not answered, leave a voicemail with your
call-back number and you will be called back within one hour.
Please do not call or leave messages before or after the services
hours of operation. These calls will not be returned.
The last same-day reservation is taken one hour before the
service ends for the day. For trips during the first hour of
operation, please call the day before. Reservations are accepted
up to 24 hours in advance. Recurring trips (for example, every
Tuesday at 2pm) may be scheduled as a subscription trip if the
desired time slot is available.
Pace Call-n-Rides are affordable.
The fare for the Call-n-Ride service is $2.00 per one-way
ride. Exact fare is required; the driver does not make change.
Cash and Ventra are accepted.
Transfers to and from Pace fixed route bus service are available
only when using the Ventra card.
Reduced fares and free rides are offered to those with RTA
Reduced Fare or Ride Free permits. Free rides are also offered
to children under 7 (maximum two children per fare paying adult),
law enforcement officers and firefighters in full uniform or
presenting a badge, and active duty military personnel in uniform.
Passes and tickets may be purchased online at ventrachicago.com
or at an authorized sales center. Sales center locations may
be found at ventrachicago.com or by calling 1-877-NOW-VENTRA
Pick-ups and drop-offs will take place in the most efficient
order geographically. Drivers may combine individual trips to
create shared rides. Other passengers' destinations may not
be directly in line with yours, so your patience is requested
as the driver attempts to serve all destinations in a logical
If you make a reservation but later determine that you need
to cancel, please do so immediately. Drivers record passengers
who reserve a trip but are not available for pick-up at the
assigned time. Passengers who are recorded as 'no-shows' multiple
times may be prohibited from using the service in the future.
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