Pace On Demand services are easy to use.
To use Pace On Demand, first make sure your pick-up and drop-off
locations are within the On Demand zone. Then book a reservation
at least one hour in advance of your desired pick up time either
online or by calling the designated phone number. Maps, phone
numbers and hours of operation are available on each On Demand
schedule linked above.
Most On Demand services have certain scheduled stops. You
can board the vehicle in those places without a pre-arranged
If you call, the driver or dispatcher will inform you of
your expected pick-up time. Please be ready at least fifteen
minutes before your scheduled pick-up time. Trip reservations
are granted on a first come, first served basis.
If your call is not answered, leave a voicemail with your
call-back number and you will be called back within one hour.
Please do not call or leave messages before or after the services
hours of operation. These calls will not be returned.
The last same-day reservation is taken one hour before the
service ends for the day. For trips during the first hour of
operation, please book the day before. Reservations are accepted
up to 24 hours in advance. Recurring trips (for example, every
Tuesday at 2pm) may be scheduled as a subscription trip if the
desired time slot is available.
Pace On Demand trips are affordable.
The fare for the On Demand service is $2.00 per one-way ride.
Ventra is accepted. When paying cash, exact fare is required;
the driver does not make change.
Transfers to and from Pace fixed route bus service are only
30 cents when using the Ventra card. If paying cash, you pay
full fare each time you board a Pace vehicle.
Reduced fares and free rides are offered to those with RTA
Reduced Fare or Ride Free permits. Free rides are also offered
to children under 7 (maximum two children per fare paying adult),
law enforcement officers and firefighters in full uniform or
presenting a badge, and active duty military personnel in uniform.
Multi-day passes are accepted and may be purchased online
at ventrachicago.com or at an authorized sales center. Sales
center locations may be found here or by calling
Pick-ups and drop-offs will take place in the most efficient
order geographically. Drivers may combine individual trips to
create shared rides. Other passengers' destinations may not
be directly in line with yours, so your patience is requested
as the driver attempts to serve all destinations in a logical
If you make a reservation but later determine that you need
to cancel, please do so immediately. Drivers record passengers
who reserve a trip but are not available for pick-up at the
assigned time. Passengers who are recorded as 'no-shows' multiple
times may be prohibited from using the service in the future.
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