Frequently Asked Questions (FAQ)
Customer Relations
Rider's Guide
Transportation Services
Customer Relations
Rider's Guide
Transportation Services
- Q
- How do I request a change to a bus stop location?
- A
-
Pace has an appeals process by which you can ask to have a bus stop added, moved, or removed.
Rider's Guide
Rider's Guide
- Q
- What should I do if I lose my Ventra Card?
- A
-
Hopefully you've registered it.
Rider's Guide
Rider's Guide
- Q
- Where can I buy or reload a Ventra Card?
- A
-
Thousands of places, including the device you're using right now!
Customer Relations
Transportation Services
Customer Relations
Transportation Services
- Q
- What and where are park-n-ride lots?
- A
-
There are dozens of suburban locations where you can park your car and then board a Pace bus.
Customer Relations
Customer Relations
- Q
- What does P.A.C.E. stand for?
- A
-
Nothing!
Disadvantaged Business Enterprise
Disadvantaged Business Enterprise
- Q
- If I need help filling out the application and other paperwork, who can I contact?
- A
-
Pace's DBE Department is here to help.
Rider's Guide
Riders with Disabilities
Rider's Guide
Riders with Disabilities
- Q
- How can I arrange for ADA Paratransit service?
- A
-
The first step is getting certified by RTA.
Rider's Guide
Rider's Guide
- Q
- How do I pay for my bus ride?
- A
-
Paying with a Ventra Card is the best way.
Rider's Guide
Rider's Guide
- Q
- How do I plan a trip?
- A
-
There are several ways to learn how to get where you're going on public transportation.
Rider's Guide
Rider's Guide
- Q
- How can I see a schedule?
- A
-
All Pace fixed bus routes have a published schedule.
