Location: Elgin
Office: Revenue Services
Department: Bus Operations
Company Overview:
Pace is the premier suburban transit provider, safely and efficiently moving people to work, school, and other regional destinations. Pace’s family of public transportation offers affordable and environmentally responsible transit options for the residents of 274 municipalities in Cook, Will, DuPage, Kane, Lake, and McHenry counties. The backbone of Chicago’s suburbs, Pace serves tens of thousands of daily riders. One of the largest bus services in North America, Pace covers 3,677 square miles, an area nearly the size of the state of Connecticut and about 15 times the size of the City of Chicago. Pace’s innovative approach to public transportation gives the agency a national reputation as an industry leader.
Job Description:
Under the direction of the Superintendent of Transportation, Division Manager, or designee, performs road supervisor and/or dispatcher duties. Supervision encompasses all field operations including:
1. Investigating accidents and passenger incidents; assisting with vehicle breakdowns.
2. Monitoring the performance of Bus Operators to ensure that fixed route service, Ride-n-Kane paratransit, and On Demand services are provided, and that Bus Operators perform in accordance with Pace standards.
3. Performing field supervision of Pace Paratransit services, special events, and other activities; and performing security checks at transit centers and park-n-rides.
Dispatch functions include:
1. IBS, Trapeze, On Demand Trip planner; supervision and coordination of bus routes and Bus Operators.
2. Maintaining work assignment board on a daily basis.
3. Operating and monitoring radio and IBS and responding to calls.
4. Coordinating detours and notifying proper authorities in emergencies, breakdowns, or upon Bus Operator's request.
5. operating a bus in emergencies and/or times of staffing shortage; generating and maintaining dispatch paperwork.
6. Answering telephone calls, including ADA calls, and responding to inquiries; and performing other duties as assigned or required.
The performance of these duties may be required at any time of the day and night, any day and night of the week. This is a safety sensitive position.
Qualifications:
Age:
21 and over.
Education:
High School Diploma or equivalency.
Experience (how many years, what specific experience):
Three years of experience in transportation with a good work record, including attendance history. Previous management experience is preferred.
Certifications:
Must have (or obtain within 6 months of being hired) a class B Commercial Driver’s License with air brake and passenger endorsements.
Must have (or obtain within 6 months of being hired) a DOT Card.
Proficiencies:
Must demonstrate basic proficiency with Microsoft Office, Outlook, Word, Excel and Power Point applications.
Must have knowledge of Pace service area, particularly routes that originate from this facility. Must possess and demonstrate excellent interpersonal skills, good written and verbal communication skills.
Must be able to maintain professional composure when confronted with difficult situations.
Must be able to handle confidential and/or sensitive information in a professional manner. Proficiency in data analysis tools. Candidate should have familiarity with using an Enterprise Resource Planning (“ERP”) system (Oracle preferred). Must be highly proficient in the use of computer software specifically Microsoft Office suite applications with special emphasis on Excel.
Physical Requirements:
This role in an office involving sitting for extended periods, typing on a computer, and attending meetings. Minimal lifting or physical activity is required.
Working Conditions:
This position is based in an typical office setting, with standard office equipment, including a computer, phone, and desk space, but the business needs of Pace may require operating a bus in all weather conditions, and being exposed to inclement weather.
This position is not eligible for hybrid or remote telecommuting.
Full salary range: $50,467-100,983
Midpoint: $75,725
Starting salary range: $50,467-75,725
Pace provides full pay ranges so candidates can consider their growth potential. The final salary will depend on the candidate's qualifications.
Benefits:
Paid holidays, vacation time, and personal time off.
Medical/Dental/Vision/AD&D/Life Insurance (including telehealth services for certain plans)
401(k) and 457(b) plans
Non-contributory pension plan
Tuition reimbursement
Dependent tuition reimbursement
Flexible Spending Account
Employee Assistance Program
Health Club Reimbursement
Pet Insurance
Regional Ride Pass for free transportation on Metra, CTA, and Pace.
Public Service Loan Forgiveness
How to Apply:
Apply online at www.pacebus.com and include your resume with your application.
Pace is committed to ensuring that our career website and recruiting process are accessible to all individuals. If you encounter difficulties or limitations in using or accessing our online application, or if you require reasonable accommodations to complete this application, participate in interviews, complete any pre-employment testing, or engage in any other aspect of the employee selection process, please direct your inquiries to Devlin.collins@pacebus.com.
Pace is an Equal Opportunity/Affirmative Action Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, gender identity, disability, or any protected categories, assuming an individual can perform the essential functions of the job with or without accommodation.
