PLEASE NOTE: Changes to Pace’s Taxi Access Program (TAP) and Rideshare Access Program (RAP) are in effect as of May 1, 2026. There were no changes to Pace's traditional ADA Paratransit service. For more information on the changes to TAP and RAP, visit Changes to TAP & RAP Programs.
To notify Pace about Paratransit commendations or complaints, use Pace's online Feedback Center (at any time) or call 800-606-1282 (during business hours).
Pace is proud to provide ADA paratransit service under the federal Americans with Disabilities Act. ADA Paratransit service is available for riders with disabilities or health conditions that prevent them from using other bus or train routes.
Riders must be certified by the Regional Transportation Authority to use ADA Paratransit. Service is offered during the same hours and in the same areas as Pace’s fixed-route services and operates across Chicago and the six-county region.
Pace also offers fully accessible fixed-route buses and other reservation-based services for people with disabilities. Those options are more affordable and often more convenient than ADA Paratransit.
TripCheck: Riders can use TripCheck to easily view or cancel scheduled rides online without needing to call Pace. It’s available online, by phone, and through the Pace TripCheck app.
Want to learn more about Pace’s ADA Paratransit Service?
Pace strives to get all riders to their destinations on time. However, we know that rides can often be impacted by factors beyond our control, such as traffic or weather. Paratransit pickups are considered on-time if they occur within 30 minutes of the scheduled time. If you felt your ride was excessively long, please let us know.
