What is TAP?
Pace’s Taxi Access Program (TAP) provides eligible riders with the option of using Chicago taxi providers at a reduced rate for same-day trips. TAP can be a great alternative for last-minute travel plans. Unlike ADA paratransit, TAP does not require an advanced trip reservation. Eligible riders enrolled in TAP may call a Chicago taxi provider or hail a taxi at their convenience. To request an accessible taxi, call the City of Chicago’s centralized WAV taxi dispatch service at (888) 928-2227.
Taxi drivers are independent contractors and do not work for Pace or the City of Chicago. For a list of taxi providers, please call 311.
Enrollment in TAP is voluntary.
Who is eligible to enroll in TAP?
RTA-certified ADA paratransit riders are eligible to enroll in TAP if they are not enrolled in Pace’s Rideshare Access Program (RAP).
How does TAP work?
Eligible riders enrolled in TAP will pay the first $2.00 of the cost of a trip taken with a Chicago taxi provider if the origin of the trip is within the City of Chicago; Pace will subsidize the cost of the trip after the first $2.00 and not exceeding $30.00. Eligible riders will also be responsible for paying:
- any portion of the cost of the trip that exceeds $30.00;
- any taxi surcharge applicable to the trip (e.g., wait and return surcharge);
- any taxi driver tip.
Pace will reimburse the taxi provider for the subsidized portion of the cost of the trip.
Pace will subsidize no more than eight one-way trips per day for each eligible rider enrolled in TAP.
How do eligible RTA-certified ADA paratransit riders request enrollment in TAP?
To request enrollment in TAP, call (833) 722-3827 or complete the TAP Enrollment Form below in its entirety and click Submit. Within approximately three weeks after Pace’s approval of a request for enrollment in TAP, Pace will mail a TAP card to the enrollee at the enrollee’s address on file with the RTA. A TAP card may not be used when booking trips through any mobile taxi app.
Call Pace at (800) 606-1282 and select Option 4 with any questions regarding TAP. Call the City of Chicago at 311 to report any taxi-related issues.
How do TAP enrollees load TAP trips onto their TAP card?
TAP enrollees must activate their TAP card by following the directions provided with their TAP card and then may load TAP trips onto their TAP card.
Fare
TAP rides cost $2.00, less expensive than the $3.25 ADA Paratransit rides. Riders are required to swipe their TAP card at the end of their trip and are limited to 8 one way trips a day. Riders are responsible for any taxi fare amount over $30 and additional taxi surcharges.
Getting started
If you aren't yet enrolled in TAP, fill out this form:
