Frequently Asked Questions (FAQ)
Customer Relations
Rider's Guide
Transportation Services
Customer Relations
Rider's Guide
Transportation Services
- Q
- How do I request a change to a bus stop location?
- A
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Pace has an appeals process by which you can ask to have a bus stop added, moved, or removed.
Disadvantaged Business Enterprise
Disadvantaged Business Enterprise
- Q
- Am I eligible for DBE certification?
- A
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A firm (including its affiliates) must meet the requirements of 49 CFR part 26, Subpart D, concerning group membership or individual disadvantage, business size, ownership and control.
Rider's Guide
Rider's Guide
- Q
- How do I contact Pace?
- A
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By mail, email, phone or online!
Disadvantaged Business Enterprise
Disadvantaged Business Enterprise
- Q
- What is the DBE program?
- A
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The Disadvantaged Business Enterprise (DBE) program is a federally mandated program governed by the U.S. Department of Transportation (USDOT) 49 CFR part 26 intended to ensure nondiscrimination in the award and administration of DOT-assisted contracts for highway, mass transit and airport financial assistance programs.
Disadvantaged Business Enterprise
Disadvantaged Business Enterprise
- Q
- Should I apply for DBE certification?
- A
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You do not have to be DBE-certified to perform work on Pace contracts; however, opportunities may increase if you are certified.
Disadvantaged Business Enterprise
Disadvantaged Business Enterprise
- Q
- What if I am interested in DBE work with agencies other than Pace?
- A
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Pace participates in the Illinois Unified Certification Program (UCP).
Disadvantaged Business Enterprise
Disadvantaged Business Enterprise
- Q
- How long does it take to become certified as a DBE?
- A
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The certification process takes approximately 90 days after receipt of the completed application and all supporting documentation.
Disadvantaged Business Enterprise
Disadvantaged Business Enterprise
- Q
- Once I'm certified, how long does the certification last?
- A
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A firm's certification is for the life of the firm unless an adverse decision is rendered to remove the firm's eligibility.
Disadvantaged Business Enterprise
Disadvantaged Business Enterprise
- Q
- Once I'm certified, how do other firms find me?
- A
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Your certified DBE firm is listed in a directory.
Disadvantaged Business Enterprise
Disadvantaged Business Enterprise
- Q
- What's the difference between DBE, MBE, and WBE?
- A
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DBE, MBE, and WBE are acronyms for various state/county/local agency programs that provide contractual opportunities for disadvantaged, minority, and woman-owned business enterprises.
