Frequently Asked Questions (FAQs)

Disadvantaged Business Enterprise

Q: Am I eligible for DBE certification?
A: A business must meet the requirements of 49 CFR part 26, Subpart D.

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Disadvantaged Business Enterprise

Q: What if I am interested in DBE work with agencies other than Pace?
A: Pace participates in the Illinois Unified Certification Program (UCP).

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Disadvantaged Business Enterprise

Q: If I need help filling out the application and other paperwork, who can I contact?
A: Pace's DBE Department is here to help.

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Disadvantaged Business Enterprise

Q: Once I'm certified, how do other firms find me?
A: Your certified DBE firm is listed in a directory.

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Disadvantaged Business Enterprise

Q: Once I'm certified, how long does the certification last?
A: A firm's certification is for the life of the firm unless an adverse decision is rendered to remove the firm's eligibility.

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Customer Relations

Q: What does P.A.C.E. stand for?
A: Absolutely nothing!

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Riders with Disabilities

Q: How can I arrange for ADA Paratransit service?
A: Visit Pace's ADA Paratransit Service page for step-by-step instructions.

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Transportation Services

Q: How do I plan a trip with Pace?
A: Visit Pace's Trip Planner page or contact the NITA Travel Information Center.

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Transportation Services

Q: How do I find a Pace bus schedule?
A: Find schedules and real-time arrival information on the Routes and Schedules page.

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Customer Relations

Transportation Services

Q: How do I request a Pace bus stop change?
A: To request a bus stop change, use Pace's Bus Stop Appeal Process. For other bus stop feedback, visit the Feedback Center.

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