Location: Arlington Heights
Office: Revenue Services
Department: Bus Operations
Company Overview:
Pace is the premier suburban transit provider, safely and efficiently moving people to work, school, and other regional destinations. Pace’s family of public transportation offers affordable and environmentally responsible transit options for the residents of 274 municipalities in Cook, Will, DuPage, Kane, Lake, and McHenry counties. The backbone of Chicago’s suburbs, Pace serves tens of thousands of daily riders. One of the largest bus services in North America, Pace covers 3,677 square miles, an area nearly the size of the state of Connecticut and about 15 times the size of the City of Chicago. Pace’s innovative approach to public transportation gives the agency a national reputation as an industry leader.
Job Description:
Under the direction of the Department Manager, Bus Operations, the Section Manager, Operating Services supervises the Bus Monitor program, oversees the operation and maintenance of Pace Passenger Facilities and Sign and Shelter program, and oversees the operation of Pace Fixed Route Contract and Municipal Carriers. Essential functions in include:
- Coordinating and administering various centralized support programs, such as medical services, fare collection and media, uniforms, and ADA concerns.
- Reviewing customer complaints, monitoring reports, on time performance, and identifying problems in service and proposing solutions to improve service quality.
- Preparing section's annual operating and capital budgets. Drafting, reviewing, and analyzing contract documents and reports.
- Assisting with the day-to-day tasks of the Bus Operations Department, including coordination of emergency bus service requests.
Qualifications
Education:
Must have a Bachelor’s Degree in Business, Transportation, Public Administration.
Experience:
Must have five to eight years of transportation management experience or education equivalent.
Certifications:
Must possess a valid Class D Driver’s license.
Proficiencies:
Must exhibit independent judgment, attention to detail, and possess excellent written and oral communication skills.
Must be proficient in Microsoft Office Suite applications.
Experience with Oracle and TransitMaster applications preferred.
Must have good management skills and good written and oral communication skills are also required. Must demonstrate strong research, problem solving, prioritization skills and be a self-starter.
Working Conditions:
Work is primarily performed in an office setting, but the position may require work at Pace operating divisions or in the field. Must be available 24 hours a day, 7 days a week, 365 days a year to respond to operational emergencies. This is a safety sensitive position. This position is not eligible for telecommuting or hybrid work schedule.
Starting salary range: $95,734-117,924
Full salary range: $73,543-162,305
Salary midpoint: $117,924
Pace provides full pay ranges so candidates can consider their growth potential.
Pace is committed to ensuring that our career website and recruiting process are accessible to all individuals. If you encounter difficulties or limitations in using or accessing our online application, or if you require reasonable accommodations to complete this application, participate in interviews, complete any pre-employment testing, or engage in any other aspect of the employee selection process, please direct your inquiries to Devlin.collins@pacebus.com.
Pace is an Equal Opportunity/Affirmative Action Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, gender identity, disability, or any protected categories, assuming an individual can perform the essential functions of the job with or without accommodation.
