Location: Markham
Office: Strategic Services
Department: Customer Relations
Company Overview:
Pace is the premier suburban transit provider, safely and efficiently moving people to work, school, and other regional destinations. Pace’s family of public transportation offers affordable and environmentally responsible transit options for the residents of 274 municipalities in Cook, Will, DuPage, Kane, Lake, and McHenry counties. The backbone of Chicago’s suburbs, Pace serves tens of thousands of daily riders. One of the largest bus services in North America, Pace covers 3,677 square miles, an area nearly the size of the state of Connecticut and about 15 times the size of the City of Chicago. Pace’s innovative approach to public transportation gives the agency a national reputation as an industry leader.
Job Description:
Under the direction of the Supervisor, Customer Relations, the summer customer relations intern will assist the Customer Relations department with mail room duties, filling schedule requests, bulk, and inventory. A summer intern will assist with closing out customer reports and will be trained to contact Pace customers and provide verbal responses to their concerns/complaints. This is a great opportunity to develop customer relations skills in a call center/office setting. Essential functions will include.
- Assisting with
- Learning and entering data using Customer Relations Management (CRM) software.
- Processing and closing out reports
. - Responding to Pace customer concerns and complaints.
Term of Internship:
June 2, 2025 - August 15, 2025
Up to 25 hours per week.
Qualifications:
Age:
18+.
Education:
High school diploma or equivalency and currently enrolled in a 2 year or 4-year accredited college or university and working toward a degree.
Proficiencies:
Must demonstrate proficiency with Microsoft Office Suite applications.
Physical Requirements:
Must be able to sit for extended periods of time, type, and other related activities.
Work Location:
Pace Central Training and Customer Relations Facility, 2107B W. 163rd Place, Markham IL 60428.
Working Conditions:
The position is based in an office setting with standard office equipment. The typical workday is 8 hours; Monday through Friday, (8:30-5:00pm). However, the business needs of Pace may result in work schedules outside the typical hours/workdays. This position is not eligible for hybrid or remote telecommuting.
Salary:
$18/hour
Benefits:
Regional Ride Pass for free transportation on Metra, CTA, and Pace.
Pace is committed to ensuring that our career website and recruiting process are accessible to all individuals. If you encounter difficulties or limitations in using or accessing our online application, or if you require reasonable accommodations to complete this application, participate in interviews, complete any pre-employment testing, or engage in any other aspect of the employee selection process, please direct your inquiries to Devlin.collins@pacebus.com.
Pace is an Equal Opportunity/Affirmative Action Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, gender identity, disability, or any protected categories, assuming an individual can perform the essential functions of the job with or without accommodation.
