What should I do if I lose my Ventra Card?
Hopefully you've registered it.
If your card was registered, you should call 1.877.NOW.VENTRA and report the card lost. (To do so, please have your card number and four-digit PIN ready.) Ventra's customer service representative will deactivate the card. Any pass or transit value in your account will be protected. You will be sent a new card and charged a $5.00 card replacement fee.
If your card was not registered, any pass or transit value is not recoverable. You can get a new Ventra Card by ordering it online, or going to a Ventra vending machine or Ventra retailer.
