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ADA Rider Resources

Image of the Pace Paratransit logo
Image of ADA Paratransit passengers in and out of the vehicle
To make the most of your ADA Paratransit experience, it is helpful to have a wealth of information at your fingertips. The links below lead to specific information that ADA Paratransit riders or interested parties may need to answer questions about how to ride, how to pay, and tools you can use to make your travel easier. 
 

Back to ADA Paratransit Basics

Helpful tools

  • Become RTA certified
  • Using Ventra on Paratransit
  • Report a Lost, Stolen or Damaged Paratransit Card
  • ADA Advisory Committees
  • Reasonable Accommodations Policy
  • Passenger Ride Time Report
  • Training programs for individuals learning to use Pace
  • ADA Paratransit service directory
  • Role of Driver vs. PCA Chart

The Guide to Your First Ride Brochures

The Guide to Your First Ride - ENGLISH
La Guía Para Tu Primer Viaje - Folleto en Español

Paratransit TripCheck 

About TripCheck and TripCheck Portal
TripCheck - Folleto en Español
TripCheck Brochure - English
TripCheck Broszura - Polski

ADA Paratransit Customer Guide

Image
Book icon
ADA Paratransit Customer Guide - ENGLISH

Transportation Options for People with Disabilities

 

Performance Measures

MonthJan 2025Feb 2025Mar 2025Apr 2025May 2025June 2025July 2025Aug 2025Sept 2025Oct 2025Nov 2025Dec 2025Jan 2026Feb 2026Mar 2026
Number of Trips (Chicago)170,368 159,857177,697184,290181,913171,900179,764177,317177,130196,995171,968178,947173,354180,851198,277
On-Time Performance (Chicago)98%97%98%97%96%96%97%97%97%97%97%96%97%97%97%
Number of Trips (Suburbs)76,672  71,87080,04482,83779,86573,84577,66576,73878,42387,06373,07874,85775,48577,37483,603
On Time Performance (Suburbs)99%99%99%99%98%99%98%98%99%99%99%98%99%99%99%
Number of Trips (Regional Total)247,040 231,727257,741267,127261,778245,754257,429254,055255,553284,058245,046253,804248,839258,225281,880
On Time Performance (Regional Total)98%98%98%98%97%97%98%97%98%98%98%97%98%97%98%

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