Location: Chicago
Office: Revenue Services
Department: Paratransit
Company Overview:
Pace is the premier suburban transit provider, safely and efficiently moving people to work, school, and other regional destinations. Pace’s family of public transportation offers affordable and environmentally responsible transit options for the residents of 274 municipalities in Cook, Will, DuPage, Kane, Lake, and McHenry counties. The backbone of Chicago’s suburbs, Pace serves tens of thousands of daily riders. One of the largest bus services in North America, Pace covers 3,677 square miles, an area nearly the size of the state of Connecticut and about 15 times the size of the City of Chicago. Pace’s innovative approach to public transportation gives the agency a national reputation as an industry leader.
Job Description:
Pace’s paratransit service is provided for RTA certified customers whose disability or health condition prevents them from using CTA and/or Pace fixed route services for some or all of their travel. Under the direction of the Manager, Chicago Paratransit Contracted Services, the Paratransit Revenue Services Intern (City) will provide support for our Taxi and Rideshare Access Programs (RAP and TAP) and play a vital role in ensuring smooth program operations and delivering outstanding customer service. Essential functions will include:
- Training in usages and purpose of our Taxi and Rideshare Access Program (RAP) and (TAP).
- Assisting program users by answering questions, checking eligibility, and registering users by phone and email.
- Assist with projects aimed at enhancing customer experience.
- Front desk reception and switchboard duties.
- Other duties as assigned
The intern will develop an understanding of overall revenue management while gaining valuable insights into the intersection of accessibility and exceptional customer service.
Term of Internship:
June 2, 2025 - August 15, 2025
Up to 37.5 hours per week.
Qualifications:
Age:
18+.
Education:
High school diploma or equivalency and currently enrolled in a 2 year or 4-year accredited college or university and working toward a degree in business administration, public administration, transportation planning, or related fields.
Proficiencies:
Must demonstrate proficiency with Microsoft Office Suite applications.
Physical Requirements:
Must be able to sit for extended periods of time, type, and other related activities.
Work Location:
The primary work location is Pace Paratransit Operations. 547 W. Jackson Boulevard, Chicago, Illinois 60661.
Working Conditions:
The position is based in an office setting with standard office equipment. The workday is 8 hours and can begin as early as 7:00am and end no later than 6:00pm, Monday through Friday. However, the business needs of Pace may result in work schedules outside the typical hours/workdays. This position is not eligible for hybrid or remote telecommuting.
Salary:
$20/hour
Benefits:
Regional Ride Pass for free transportation on Metra, CTA, and Pace.
Pace is committed to ensuring that our career website and recruiting process are accessible to all individuals. If you encounter difficulties or limitations in using or accessing our online application, or if you require reasonable accommodations to complete this application, participate in interviews, complete any pre-employment testing, or engage in any other aspect of the employee selection process, please direct your inquiries to Devlin.collins@pacebus.com.
Pace is an Equal Opportunity/Affirmative Action Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, gender identity, disability, or any protected categories, assuming an individual can perform the essential functions of the job with or without accommodation.
